Customer Advisor

Bexley Libraries are looking for dedicated and customer focused individuals to join the libraries team as a Customer Advisor. There are 4 posts available, with various hours between Monday and Saturday please note some posts include one late night per week until 7pm. Location: Central Library, Bexleyheath.

Applicants will demonstrate confidence, enthusiasm, energy and resilience in supporting the library team, delivering a wide range of services to the public. Duties include being the public face of the Council, issuing and returning books and other items, keeping the shelves tidy and attractive, helping customers use our IT facilities, preparing and delivering children’s and adult events and activities, supporting colleagues in creating a welcoming and vibrant environment for all visitors and sharing knowledge of the wide range of books and other stock.

Flexibility, eagerness to learn, excellent customer service skills, a keen interest in books and reading, good IT skills, plus the ability to work as part of a great team are essential qualities for the role.

Applications are invited from candidates with a passion for libraries and serving the local community. You will be keen to play a role in making Bexley a great place to live, work and visit by providing important services and inspiring our customers to make the most of their libraries.

As part of the libraries’ team, the post holder will be required to work in all libraries across the borough to cover absence, occasionally at short notice.

For an informal discussion about this exciting opportunity please call Lisa Judge on 02030453888.

Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It's got award-winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.

Our Offer to you

We will offer you in return a package that includes a competitive salary, coaching and mentoring programmes, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.

Recruitment Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  [email protected]

This role may be available as a development opportunity through secondment for the Council’s existing employees.  The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.

We reserve the right to close adverts earlier than the closing date.