Brokerage Business Support Officer

We are looking for a Brokerage Business Support Officer to provide comprehensive administrative support within our Brokerage & Commisioning team with in Adult social care service. Your work will help brokers coordinate care arrangements, maintain accurate records and respond promptly to residents, carers and providers.

About the role

Working closely with the Brokerage Manager, Senior Brokers and wider team, you will:

• Monitor team inboxes, record referrals and track outstanding actions.
• Contact care homes and other providers to follow up availability, assessments, bed enquiries and admission arrangements.
• Create and update authorised care package records and Care Package Line Items on Council systems.
• Support provider invoice checks, attendance returns and payment queries.
• Provide administrative support for direct and controlled payments, including gathering documents and maintaining reconciliation trackers.
• Produce routine reports, arrange meetings, take minutes and maintain clear audit trails.

You will manage routine tasks within agreed procedures and escalate urgent requests, discrepancies and delays to the appropriate colleague.

About you

You will bring experience of providing administrative support in a busy service, strong organisational skills and close attention to detail. You should be comfortable checking numerical information, maintaining confidential records and using Microsoft Word, Outlook and Excel.

Clear communication and a respectful, responsive approach are essential. You will work with residents, carers, providers and colleagues, adapting your communication to their needs and following enquiries through to completion.

Experience in adult social care, brokerage or a related service would be helpful, as would familiarity with Liquidlogic, Controcc or similar systems. Relevant training will support you in learning the team’s systems and procedures.

Make a difference

Accurate administration helps residents receive their care promptly and supports reliable provider payments. This is an opportunity to contribute to a busy service where your organisation, initiative and teamwork will make a practical difference.

For an informal discussion, please contact:
Hansika Weerasinghe, Brokerage Manager
Email: [email protected]
Telephone: 0203 045 4713

For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service (DBS)

Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It's got award-winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.

Our Offer to you

We will offer you in return a package that includes a competitive salary, coaching and mentoring programmes, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.

Recruitment Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  [email protected]

This authority is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment.

This role may be available as a development opportunity through secondment for the Council’s existing employees.  The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.

We reserve the right to close adverts earlier than the closing date.