Triage and Prevention Officer

This post in the housing department at London Borough of Bexley, offers an exciting opportunity to play a key role in supporting households struggling with cost of living rises, and to contribute to strengthening the council’s approach to reducing inequalities and disadvantage across the borough.  

We are transforming our service to improve homelessness prevention, reduce temporary accommodation and end street homelessness.  To be successful in this role, you will have ability to provide a comprehensive housing advice /options/ statutory homeless service to those in housing need.

This is a fixed-term contract for up to 1 year. This contract may be extended depending on service needs. We welcome applications from recent graduates and those that have transferable skills and the ability to develop any gaps in knowledge. On the job training will be provided to all successful applicants.

Candidate Profile

To be considered for interview, your CV and supporting statement will clearly evidence:

Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience.

Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.

Experience of providing quality advice and information to members of the public and of handling complaints and enquiries.

Excellent knowledge of negotiation and mediation techniques and their practical application.

For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.

Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It's got award-winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.

Our Offer to you

We will offer you in return a package that includes a competitive salary, coaching and mentoring programmes, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.

Recruitment Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  [email protected]

This role may be available as a development opportunity through secondment for the Council’s existing employees.  The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.

We reserve the right to close adverts earlier than the closing date.